Unifying Casino Surveillance Systems with Vaidio AI and Mirasys

Posted on April 30, 2026May 1, 2026 by mirasys@admin

Challenge

The modern casino environment presents complex security challenges that require sophisticated surveillance solutions. Casino floors typically contain thousands of gaming positions, multiple entrances and exits, restaurants, entertainment venues, and hotel facilities—all requiring constant monitoring. With hundreds or even thousands of cameras generating massive volumes of video data, surveillance teams are tasked with identifying specific individuals and activities in real-time while also conducting detailed investigations when incidents occur.

At the core of this challenge was a critical operational problem: the disconnection between license plate recognition (LPR) and facial recognition systems within casino surveillance departments. These advanced security technologies—essential for identifying persons of interest—operated as isolated islands, each with its own separate monitoring system, user interface, and database.

Surveillance operators were forced to navigate between multiple screens and systems when tracking individuals from parking facilities into the casino property, breaking the chain of identification and creating dangerous security gaps.

As Max Davis from Mirasys explained based on feedback from numerous casino surveillance directors: “They kept telling us how frustrated they were with these siloed systems. Operators were constantly toggling between different interfaces, losing precious seconds that could make the difference between intercepting a problem individual or missing them entirely.”

This fragmentation created multiple challenges:

Operational inefficiency: Security staff had to monitor multiple screens simultaneously, switching between systems to track persons of interest, with no centralized view of all surveillance data
Delayed response time: The lack of integration slowed down the identification and response to security threats, especially when individuals needed to be tracked from vehicles to the gaming floor
Incomplete intelligence: Without unified data, casinos couldn’t make connections between vehicles, individuals, and patterns of behavior, or establish relationships between suspected advantage players working as teams
Missed security opportunities: Many casinos needed to identify several categories of individuals, including self-excluded gamblers (who can legally seek restitution if allowed to gamble), advantage players (professional cheaters), banned visitors, and VIPs requiring enhanced service—all requiring different response protocols

Beyond these basic identification needs, casinos also lacked advanced analytical capabilities that could transform their surveillance operations from reactive to proactive. They were unable to perform sophisticated functions such as cross-camera tracking (following subjects throughout the property), appearance-based searching (finding individuals based on clothing or accessories when faces weren’t visible), and business intelligence gathering around visitor demographics and traffic patterns that could improve operational efficiency.

Impact

The consequences of disjointed surveillance systems extended far beyond mere operational inconvenience. Without an integrated solution connecting license plate recognition and facial recognition, casinos were operating in a reactive security environment that created significant business vulnerabilities and financial risks:

Regulatory and Legal Exposure: Self-excluded problem gamblers could easily gain access to the gaming floor despite registering their vehicles, creating serious legal and financial liability. When these individuals inevitably sought compensation for losses—which they are legally entitled to do—casinos faced substantial financial penalties, regulatory scrutiny, and potential damage to their gaming licenses. For major properties, these claims could potentially amount to millions in annual losses.
Revenue Protection Challenges: Professional advantage players and organized cheating teams had extended windows of opportunity to operate before being identified. By the time surveillance teams correlated information across systems, these individuals could already impact table game revenue significantly. Industry estimates suggest that a skilled advantage player can cost a casino $5,000-$10,000 per hour before being detected.
Operational Strain: Security personnel faced increasing cognitive load from monitoring multiple isolated systems, leading to fatigue, reduced vigilance, and potential oversight of critical security events. This translated to higher staffing requirements and increased training costs to maintain effective coverage across fragmented platforms.
Lost Business Intelligence: Valuable data on visitor patterns, demographics, traffic flow, and player behavior remained trapped in separate systems or went uncollected entirely. Without these insights, casinos missed opportunities to optimize floor layouts, staffing, game placement, and promotional activities that could significantly enhance revenue.
Compromised VIP Experiences: High-value guests often went unrecognized between their arrival in the parking facility and reaching the casino floor, resulting in delayed service recognition. This missed opportunity to provide seamless VIP treatment directly affected customer loyalty, repeat visits, and revenue from the most profitable player segments.

From a technical perspective, the siloed approach created substantial inefficiencies. Separate systems required redundant hardware, duplicate maintenance contracts, multiple vendor relationships, different training programs, and incompatible software updates. This fragmentation not only increased total cost of ownership but also created technological debt that would become increasingly challenging to address as systems aged.

Most critically, the disconnected systems fundamentally handicapped security teams’ ability to proactively address threats by forcing them to manually correlate data across platforms—a process too slow to enable real-time intervention for many security scenarios.

Solution

To modernize casino surveillance without requiring wholesale infrastructure replacement, Mirasys partnered with Vaidio.ai to create a seamlessly integrated solution. After testing several AI platforms, Mirasys found that “Vaidio performed the best. They used the least amount of resources, and the partnership was there to work with us.”
The implementation involved several key components:

Hardware & Infrastructure

Enterprise-grade Dell servers with 5-year warranties, providing a complete total cost of ownership solution
Servers specified not just for current needs but with additional capacity to accommodate future growth
Existing cameras optimized through expert tuning for LPR and facial recognition

Software Integration

Vaidio AI analytics engine for facial recognition, LPR, and additional analytics
Custom integration service built on Docker technology to connect systems
Unified interface allowing access to all AI functions directly within Mirasys

Advanced Capabilities

Facial Recognition: Identifying self-excluded individuals, advantage players, and VIPs
License Plate Recognition: Tracking vehicles entering and exiting properties
Cross-Camera Tracking: Following subjects across multiple camera feeds
Appearance Search: Finding individuals based on clothing, bags, or other characteristics
Business Intelligence: Age/gender analytics, traffic flow, people counting

Implementation Approach

Comprehensive assessment of existing camera infrastructure
Expert support from the Vaidio team to optimize camera positioning and settings
White-glove installation service with minimal disruption to operations
Custom configuration to work with the casino’s existing camera systems without replacement
Hands-on training for surveillance staff to ensure quick adoption

The solution has been successfully implemented at multiple casino properties across the United States. Initial deployments started with targeted implementations focusing on specific high-priority use cases, followed by expansion to additional analytics and camera coverage as value was demonstrated.

The integration created immediate improvements in security operations. In one particularly compelling case, the system demonstrated its proactive security capabilities when security staff received an email alert about a known advantage player who might be targeting their property. The surveillance team simply imported the individual’s photo into the Vaidio system, which then identified the person upon arrival—before they could engage in any fraudulent activity. This early identification prevented potential revenue loss and demonstrated the system’s value as a proactive security tool rather than merely a reactive investigation resource.

Conclusion

Vaidio.ai’s AI-powered analytics, combined with Mirasys’s deep experience in casino video management, helped transform casino surveillance from reactive to proactive security. The solution preserved existing camera infrastructure, enhanced threat detection, and enabled seamless integration—demonstrating that intelligent surveillance doesn’t have to mean high cost or complexity. What began as a project to unify facial recognition and LPR has evolved into a comprehensive security and business intelligence platform delivering value across multiple casino departments.

Schedule a Vaidio Demo

Guardians of the Future: How AI is Revolutionizing Security in an Era of Uncertainty

Posted on April 17, 2024April 17, 2024 by mirasys@admin

As the world navigates through an era marked by heightened unpredictability and new forms of threats, the role of artificial intelligence (AI) in bolstering our security frameworks has never been more critical. From the streets we patrol to the cyberspace we safeguard, the integration of AI technologies is transforming the very fabric of physical and cyber security.

The Rise of AI in Security Operations

In our duty to protect and serve, the challenges we face today are vastly different from those of the past. Urban sprawl, digital expansion, and the increasing sophistication of criminal activities demand more advanced tools and tactics. AI has emerged as a formidable ally in this battle, enhancing our capabilities in detecting, analyzing, and neutralizing threats.

At the forefront of this technological revolution is Mirasys, a pioneer in Video Management Software (VMS) integrated with cutting-edge AI functionalities. Their system represents a significant leap forward in how security professionals, including police, FBI, and military personnel, approach both prevention and response strategies.

Mirasys AI-Embedded VMS: A New Era in Security Surveillance

Mirasys’s VMS is not just a tool; it’s a next-generation sentinel equipped with AI-powered capabilities designed to address the multifaceted nature of modern threats:

1. **Forensic Video Search** – Time is often the most scarce resource in our line of work. Mirasys’s AI-driven forensic video search allows security operators to swiftly sift through hours of video data, pinpointing relevant events or anomalies with precision. This tool is indispensable for post-incident investigations and pattern recognition.

2. **Facial Recognition** – With the ability to quickly identify individuals against databases of known offenders or missing persons, AI-enhanced facial recognition aids in proactive monitoring and swift response, closing the gaps that manual processes once left wide open.

3. **License Plate Recognition** – Essential for monitoring vehicular movements and managing access control, this technology supports everything from traffic enforcement to alerting officers about stolen vehicles or those associated with fugitives.

4. **Object Detection** – Whether it’s unattended bags at an airport or suspicious packages in a public square, object detection algorithms are crucial in preempting potential threats, ensuring that proactive measures are taken before a situation escalates.

5. **Weapons Detection** – In today’s world, the early detection of visible weapons can be the difference between life and death. This technology empowers security personnel to act before a threat manifests, providing a critical advantage in the protection of public spaces.

6. **Anomaly Detection** – From detecting unusual behavior patterns that may indicate a workplace accident to alerting operators about disturbances, anomaly detection uses behavioral algorithms to flag activities that deviate from the norm, ensuring that each potential hazard is scrutinized and addressed.

Adapting to a World of Complex Threats

In a world where the nature and scope of threats are constantly evolving, staying ahead means embracing the technological advancements that AI offers. Mirasys’s AI-embedded VMS is more than just a technological solution; it’s a strategic asset in the global fight against crime and terrorism. It embodies a proactive approach to security, where threats are not only anticipated but are also neutralized with precision and efficiency.

The Indispensable Role of AI in Security

As we look to the future, the integration of AI in our security strategies is not merely an option but a necessity. The chaotic state of the world, marked by both physical and digital dangers, calls for an equally sophisticated line of defense. AI provides that sophistication, transforming every camera into a sentinel and every data point into a clue.

In embracing these technologies, we are not just upgrading our tools; we are revolutionizing the very essence of security to protect our communities, our infrastructure, and our nations. In this digital age, let us step forward with the confidence that AI empowers us to be the guardians of tomorrow, today.

Story Written by Chris Swanger

City Council, Combining Security Into One Solution

Posted on February 16, 2024 by mirasys@admin

A City Council obtained a future proof surveillance solution which offered protection for staff, overall management of facilities and long term cost savings.

THE CHALLENGE

A City Council in the UK wanted to implement a comprehensive and future proof surveillance and security system to ensure that their award winning development, which houses over 2,000 members of staff, would have a seamless integrated security solution. A solution that could provide more than just video and intruder alerts. They were looking to monitor the daily flow of people through their facilities and provide proactive incident response to vulnerable areas. They also wanted to protect property, staff and assets as well as ensuring efficient overall management of the facilities.

THE SOLUTION

Mirasys Enterprise was installed together with over 50 cameras, including Vista HD, Panasonic and analogue. Mirasys Enterprise supports up to 6,400 cameras both IP and analogue. Features such as video recording, live viewing and instant playback, together with advanced search tools provide immediate information to meet their security needs. However to meet the Council’s objectives, plug ins were added such as counting, reporting and object detection.

THE BENEFITS

The system design provided a future proof solution to ensure long-term cost savings could be realized. By integrating Access Control, Intruder Detection, People Counting, Panic Alarms, Audio Monitoring and Video Analytics the overall operation control could be achieved through the surveillance solution. A fully functional multi-screen control room along with controlled access to all interested parties within and outside the building ensured that everyone’s security and operational requirements could be met. The intuitive and easy to use interface helped to reduce the installation time and allowed the staff to be operative with minimum training. The People Counting add-on gave them information about the building usage. This meant adjustments could be made to air conditioning and lighting systems. This helped them make decisions in terms of staffing levels or customer services improvements. Footage and images can be accessed remotely through iPads and iPhones and information on suspicious ‘alarms’ can be sent via e-mail. Tailored viewing information and access rights for different users can be also created. It means that everyone has access to the information they require and when they need it and the overall security of the site is guaranteed also out of working hours.

Hybrid System Success in Stadium Venue

Posted on February 16, 2024 by mirasys@admin

“The new hybrid video system gives our ground safety team, working in concert with Lancashire Constabulary, the ability to extract wrongdoers from the crowd before they endanger other football fans or commit public order offences.

The Police have already been able to secure several convictions based on positive identification of individuals committing acts that placed others in danger.

Thankfully these occurrences are rare and the deterrent effect of the new system will make them rarer still here at Turf Moor.”

Mr. Doug Metcalfe, Stadium & Operations Manager of Burnley Football Club

Mirasys VMS Hotel Deployment

Posted on February 15, 2024February 16, 2024 by mirasys@admin

“THE FRAMEWORK AND THE CUSTOMERS OF THE HOTEL VARY – IT IS IMPORTANT THAT THE SECURITY SYSTEM CAN ADAPT TO THE CHANGING REQUIREMENTS. WE HERE AT HOTEL ESTREL ARE VERY IMPRESSED WITH THE VERSATILITY OF MIRASYS.”

Different, complicated systems that were impossible to manage centrally were the biggest reason why the Hotel Estrel in Berlin decided to renew its system. The versatile, yet easy-to-use VMS solution convinced Mario Gärtner, the hotel’s IT manager. The centralized remote surveillance and the use of portable devices enhance the operations of the hotel’s security team. “The hotel guests are now safer than ever”.

In addition to a hotel with a 4+ rating, Hotel Estrel Berlin includes a conference centre that offers magnificent and large facilities with dozens of rooms for different events. Hotel Estrel is the largest privately owned hotel in Berlin. Now it also has an optimized security system. ”Not only did we manage to find a way to keep the property safe – now also the organizing of events goes smoothly and securely.”

Mirasys in Harbors & Airports

Posted on February 15, 2024February 15, 2024 by mirasys@admin

TALLINN SMART PORT’S SECURITY AND LOGISTIC SYSTEMS IN THE SAME SOLUTION

The Port of Tallinn wanted more efficiency and automation for their processes. The throughput of vehicles had to be fast and automated. The customer wanted to increase efficiency also by the automatic damage checking when entering and leaving the cargo parking area.

In addition to the Port of Tallinn, shipping companies and other third parties should have access to the system, and if needed data could be forwarded to them.

The intelligent Mirasys Video Management System at the Port of Tallinn is a true IoT solution where data is collected and combined from different systems in real-time for automatic decision making. The data is available for use in different organizations according to the pre-made definitions.

With the overall solution, Tallinn Smart Port’s processes are streamlined and automated, and customer service is improved, for example, by shortening lead times. One system serves the different uses of different companies. From an ecological point of view, as the waiting time for the loading of vehicles is shortened, the idling time of vehicles has also been shortened. Even a few minutes shortening in the waiting times of thousands of vehicles per day brings significant environmental benefits on an annual basis.

Mirasys in Public Railway System

Posted on February 15, 2024 by mirasys@admin

WHEN ONE OF THE WORLD’S BIGGEST RAILWAY NETWORKS UPDATES ITS SECURITY SYSTEM, THE PRIMARY REQUIREMENT IS ABSOLUTE RELIABILITY.

The biggest concern for Indian Railways is platform security. The goal was to make it easier to tighten supervision and manage the crowds. The introduction of centralized management and the identification of people and events was also important. 30 million people use the railways on a daily basis and there are over 8000 stations, which means that security is the most important thing. In addition to the VMS, there was a requirement to include an extensive selection of video analytics tools in the integrated security and surveillance system.

Tata Nelco is the local partner of Mirasys in India. “Already in our previous railway projects, Mirasys has shown the ability to support the customer and customise solutions according to requirements. That is why we wanted to continue to work with Mirasys in large-scale command and control solutions.”

From the point of view of the Indian railway police, one of the greatest benefits of Mirasys is its ease of use. In addition, the intelligent video analytics have proven to be a useful tool for the railway authorities.

Smyths Toys Superstores & Mirasys

Posted on February 15, 2024February 15, 2024 by mirasys@admin

Smyths Toys Superstores, the largest toy retailer in Ireland, was facing a challenge. They needed an easy-to-use video surveillance system in their stores that could offer better performance and image quality. The problem was that the old system could no longer meet the needs of the stores. The old system could not store data from a sufficient number of days, and the centralised monitoring of different stores was also not possible.

The Mirasys system met the security needs of Smyths Toys Superstores together with its camera partner Axis. According to the Facilities Manager for Smyths Toys Superstores, Stephen McGivern, it is now easy for the store managers to remotely track the events that have happened. The centralised monitoring was also an absolute requirement. “Centralised monitoring for all stores for out of hours alarms was also a key requirement“, Stephen McGivern says.

The Mirasys system supports all of the Axis camera features and is able to detect different events accurately from a wide picture. In particular, the corridor format features that provide efficient surveillance of the aisles have made it possible to reduce the number of cameras.

Stephen McGivern compliments the new security surveillance solution of the stores:
“The key requirements were met, and we acquired an efficient substitute for our previous surveillance system – without a monumental cost increase. Thanks to Mirasys and Axis, we can expand our current video surveillance system as the number of stores increases.”

Smart City ~ Varanasi (IN) & Mirasys

Posted on February 15, 2024 by mirasys@admin

Varanasi, also known as Benares, Benaras or Kashi, is more than just a city for the people of India. It is known as the religious capital of the country. The love of the town is not limited to India; tourists from all over the world visit this spiritual capital all-round the year. American poet Mark Twain, once said; “Benaras is older than history, older than tradition, older even than legend and looks twice as old as all of them put together”.

The Prime Minister Narendra Modi has the vision to make Varanasi scenic, progressive, safe, clean and unified. Being a Prime Ministers’ constituency, the city has attracted the world’s attention. The entire concept of Varanasi smart city project is focused on Varanasi’s socio-economic growth, cleanliness, smooth traffic movement – which opted for Mirasys’s deep learning-based analytics. Mirasys Video Management System learning methods includes Comparative, Adaptive and Hermeneutic methodology for different adverse conditions. The same used to implement solutions effectively in indoors, outdoors, specific areas, etc.

The Challenges for the project were:
• Tighten city security
• Improve crowd management
• Decongest city road
• Proper vehicle flow & identify parking violations

The following used cases are implemented for the smart city solution:
• Intrusion detection / Virtual fence
• Congestion detection / People counting / Crowd gathering
• Counter of flow and movement / Wrong or One-way detection
• Camera vandalism
• Parking violation
• People loitering within the restricted area
• Left / Unattended object
• Object classification

Harnessing the Power of an Open VMS

Posted on February 15, 2024February 15, 2024 by mirasys@admin

Introduction:
In the dynamic and ever-evolving landscape of security solutions, the need for seamless
integration has never been more crucial. As businesses across various verticals recognize the
importance of a comprehensive security infrastructure, the role of an Open Video Management
System (VMS) emerges as a key player. This is particularly true for companies like Mirasys,
which has established its presence in the gaming and hospitality sectors and extends its
expertise to other industries.

The Foundation of Security: A Holistic Approach
In today’s security ecosystem, a piecemeal approach is no longer sufficient. Organizations
require a holistic solution that combines surveillance, access control, and security measures
seamlessly. An Open Video Management System serves as the linchpin, offering the flexibility
and adaptability needed to integrate these disparate elements into a unified and efficient
security infrastructure.

The Advantages of an Open VMS:
Interoperability:
An Open VMS allows for easy integration with a wide array of third-party security
systems and devices. Whether it’s surveillance cameras, access control systems, or
intrusion detection tools, an open platform facilitates smooth communication between
different components, fostering a cohesive security network.
Scalability:
The dynamic nature of security requirements demands systems that can grow with the
organization. An open VMS provides scalability, enabling businesses to expand their
security infrastructure seamlessly as their needs evolve. This ensures that the solution
remains relevant and effective over time.
Cost Efficiency:
With an open platform, businesses can leverage existing security investments by
integrating them into a centralized management system. This reduces the need for a
complete overhaul of the security infrastructure, translating to cost savings for the
organization.
Customization and Flexibility:
Different industries have unique security challenges and requirements. An open VMS
empowers organizations to tailor their security solutions to specific needs, ensuring a
customized approach that aligns with the industry standards and regulations.
Future-Proofing:
The security landscape is constantly evolving, with new technologies and threats
emerging regularly. An open VMS ensures future-proofing by providing a framework that
can accommodate advancements in technology without requiring a complete system
overhaul.

Mirasys: Leading the Way in Open VMS Solutions
As a trusted player in the security industry, Mirasys stands at the forefront of Open Video
Management Systems. With a proven track record in the gaming and hospitality sectors,
Mirasys extends its expertise to various other verticals, offering tailored solutions that address
the unique security challenges each industry faces.

Mirasys’ commitment to an open platform is reflected in its dedication to interoperability,
scalability, cost efficiency, customization, and future-proofing. By embracing an open approach,
Mirasys empowers its clients to build robust security infrastructures that not only meet current
needs but also evolve with the ever-changing security landscape.

Conclusion:
In an era where security is a top priority for businesses across diverse sectors, the power of an
Open Video Management System cannot be overstated. Mirasys, with its rich history of
providing cutting-edge solutions in gaming and hospitality, is a key player in the realm of security
integration. By championing openness, Mirasys ensures that its clients can build security
infrastructures that are not only effective today but also adaptable to the challenges of tomorrow.
As businesses continue to invest in comprehensive security measures, an open VMS will
remain a cornerstone, facilitating the seamless integration of surveillance, access control, and
security systems